Refund Policy

This policy applies to every paid product sold by Vorpp LLC — including Vorpp TradeOS. Our free material, including a free Vorpp account, the Academy and the Insights, costs nothing and is not covered here; those are provided by Vorpp FZCO and governed by the Terms and Conditions.

1. Who you are buying from

Vorpp TradeOS is sold by Vorpp LLC, a company registered in Wyoming, United States ("Vorpp", "we", "us"). Vorpp LLC is a wholly owned subsidiary of Vorpp FZCO, the Dubai company that operates vorpp.com and provides the free material. The website you bought from and the company you bought from are therefore not the same entity, which is why this section exists.

Your payment is processed by Stripe. Stripe is a payment processor, not the seller: it moves the money and never takes ownership of what you bought. Your contract is with Vorpp LLC, and every question about this subscription — a refund, a cancellation, a charge you do not recognise — is answered by us and not by Stripe.

On your statement the charge appears as WWW.VORPP.COM.

The refund decision is ours, whoever takes the payment. That is the part of this policy worth reading, and it is section 2.

2. How refunds work

Write to us at [email protected]. The answer comes from us.

If you are a consumer in the EU, the EEA or the UK, you have 14 days from the start of your subscription to change your mind for any reason, and we refund you in full. You do not have to give a reason and it is not at our discretion. We do not ask you to waive this right at checkout, so you keep it in full.

Everywhere else:

• Within 14 days of the transaction, we may issue a refund at our discretion. Requests are read case by case and may be granted in full, in part, or declined.
• After 14 days, a discretionary refund is no longer available. You can cancel at any time to stop future payments, but a period you have already paid for is not refunded.

Outside the 14-day right described above, we do not offer a money-back guarantee. A subscription is billed in advance for a period, and cancelling part-way through that period does not refund it.

What does get a refund without argument: a charge you did not make, a renewal taken after you had already cancelled, or a period in which TradeOS was unusable because of a fault on our side. Those are mistakes rather than requests, and we would rather find them than have you dispute them.

3. Cancellation is your responsibility

You can cancel at any time, and you do not need to ask us. Cancelling takes effect at the end of the period you have already paid for.

To cancel: write to us at [email protected] from the address your subscription is under, and we will cancel it and confirm by email. Keep that confirmation — it is your proof, and the paragraph below is why it matters.

We are not responsible for a subscription that continues because a customer forgot to cancel. It is your responsibility to cancel before the renewal date and to confirm that the cancellation went through — a confirmation is sent by email, and if you have not received one, the subscription is still running.

If a renewal payment fails, nothing ends early: the payment is retried, and your access runs to the end of the period you have paid for.

4. What you keep when a subscription ends

Ending a subscription does not cost you your work:

• Your journal is never deleted. It is closed and kept. If you subscribe again, it opens exactly as you left it.
• Your records are always exportable. Everything you enter into TradeOS can be exported as a spreadsheet at any time, including after your subscription has ended. Your trades are yours.

5. Your statutory rights

Nothing in this policy removes a right you have under the consumer law that applies to you. The 14-day right set out in section 2 is the statutory right of withdrawal that consumers in the EU, the EEA and the UK have for digital purchases. A number of other countries give similar rights; where one exists it applies regardless of anything above, and we honour it. Where local law gives you greater protection than this policy, that protection applies.

Separately: if TradeOS cannot be used because of a fault on our side, no policy is needed. Write to us and we will put it right.

6. Questions, and a request about chargebacks

If something has gone wrong, contact us at [email protected], or raise it through the link in your receipt.

Please do this before raising a chargeback with your bank. Almost everything people dispute — a renewal they had forgotten about, a charge whose name on the statement they did not recognise — is resolved faster by email, and usually in your favour. A chargeback on a digital product cannot really be contested, so it costs us the amount plus a fee even when it turns out to be a misunderstanding, and it takes weeks rather than days to reach you. An account that raises a chargeback without contacting us first will normally be closed.

If you do not recognise a charge, write to us and we will identify the order for you.

7. Changes to this policy

We may change this policy. The version that applies to your purchase is the one published here on the day you bought. The date at the top of this page shows when it last changed.

Vorpp LLC, Wyoming, United States — the seller of Vorpp TradeOS. Vorpp FZCO (trading as Vorpp Capital), Dubai, United Arab Emirates — operator of vorpp.com.

Both reachable at [email protected].